Refund policy

Refund Policy

Effective Date: October 17, 2024

1. Introduction

At NyiaLove we strive to ensure you are satisfied with your purchase of photo magnets. This Refund Policy outlines the conditions under which refunds are accepted and the process to follow if you need to return a product.

2. Refund Eligibility

You are eligible for a refund under the following circumstances:

  • Defective or Damaged Products: If you receive a photo magnet that is defective or damaged, please contact us within 10 days of receiving your order.
  • Incorrect Items: If we send you the wrong item, please notify us within 10 days of receipt.
  • Order Issues: If there are issues with your order that are our fault, we will address them and may offer a refund or replacement.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at nyialove0224@gmail.com with your order number and a description of the issue.
  2. Provide Evidence: For defective, damaged, or incorrect items, include photos or other evidence to support your claim.
  3. Return Instructions: We will provide you with return instructions and a return authorization if applicable. Please follow these instructions carefully to ensure your return is processed smoothly.

4. Return Shipping

  • Defective or Damaged Products: We will cover the cost of return shipping for defective or damaged items.
  • Incorrect Items: If we made an error, we will cover the return shipping costs.
  • Other Cases: For all other cases, including if you simply change your mind, you are responsible for the return shipping costs.

5. Refund Processing

Once we receive and inspect the returned item, we will process your refund. It will take between 5 to 10 business days to reflect in your account. The refund will be issued to the original payment method used at the time of purchase.

6. Non-Refundable Items

The following items are not eligible for a refund:

  • Customized Products: Personalized photo magnets are typically not eligible for a refund unless they are defective or damaged.
  • Products Returned After 10 Days: Refund requests for products returned outside the 10-day window will not be accepted.

7. Exchanges

We do not offer exchanges at this time. If you need a different item, please return the original product and place a new order.

8. Cancellation Policy

  • Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will issue a full refund.
  • After Shipping: Once the order has been shipped, it cannot be canceled. You will need to follow our refund process to return the item if necessary.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

NyiaLove
Email: nyialove0224@gmail.com
Address: 1-414 56 AVE SW, Calgary, AB, T2V 0G5